Privacy Policy

Privacy Policy

Here at RS Recovery Limited, we take privacy seriously and will only use your personal information in the administration of the services you require.

RS Recovery Limited will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. When handling data, the Company will comply with the 6 privacy principles under the GDPR:

  • Lawfulness, fairness and transparency – Personal information shall be processed lawfully, fairly and in a transparent manner
  • Purpose limitations – Personal information shall be collected for specified, explicit and legitimate purposes
  • Data minimisation – Personal information shall be adequate, relevant and limited to what is necessary
  • Accuracy – Personal information shall be accurate and, where necessary, kept up to date
  • Storage limitations – Personal information shall be retained only for as long as necessary
  • Integrity and confidentiality – Personal information shall be processed in an appropriate manner to maintain security


Why we need it
We need to know your basic personal data in order to provide you with repair and/or MOT services. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with it

We only ever use your personal data with your consent, or where it is necessary:

-to enter into, or perform, a contract with you

-to comply with a legal duty

-to protect your vital interests

-for our own (or a third party’s) lawful interests, provided your rights don’t override these.


In any event, we’ll only use your information for the purpose or purposes it was collected for (or for closely related purposes).

We may process personal information for certain legitimate business purposes, which include some or all of the following:

-where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers

-to identify and prevent fraud

-to enhance the security of our network and information systems

-to better understand how people interact with our websites

-to provide postal communications which we think will be of interest to you

-to determine the effectiveness of promotional campaigns and advertising.

-Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times.


When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You have the right to object to this processing if you wish. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We are based in the UK and we store our data within the UK. Some organisations which provide services to us may transfer personal data outside of the EU, but we will only allow them to do if your data is adequately protected.

For example, some of our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we will allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme).

How long we keep it
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing
purposes will be kept with us until you notify us that you no longer wish to receive this information. More information on our retention schedule can be made available upon request.

What we would also like to do with it
Occasionally we would like to contact you with other offers or services we provide. We would however like to use your name and email address to inform you of our future offers and similar products. You can unsubscribe at any time via phone, email or our website. Please let us know if this is something you are interested in.

What are your rights?
If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).


If you have any questions about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following

  • Email:
  • Write to us at: RS Recovery Ltd. Unit 37, Coneygre industrial Estate, West Midlands, Tipton, DY4 8XP

You have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner’s Office (ICO ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Issue Date: 24th May 2018