We have recently invested in a new telephone system, engineered to optimize call routing leading to noticeably reduced wait times when you need us most.
The system ensures your calls are efficiently directed to the appropriate teams; rear leaf spring snapped on your loaded 8-wheeler? Our Head Office team will take care of it. Tractor unit broken down in Inverness and you need it back in the Midlands? Not to worry, our dedicated Dispatch team will have one of our vetted and trusted subcontractors out to you and remain on hand to keep you updated from start to finish.
In short, whilst first-class service has always been our number one priority; the new system (along with our control team, of course) ensures you will experience seamless handling of your breakdowns and hassle-free support from the side of the road until your vehicle is back to base.
For vehicle breakdowns and roadside assistance, call our Control Team on 0121 522 2076.
Meet Adam, HGV Roadside Technician!
Since joining RS, he’s completed IVR Levels 1, 2, 3, and 27 for roadside safety, plus his IMI in heavy EV/hybrid vehicles.
Most common breakdowns: Faulty lights, ABS issues, engine or exhaust faults.
Biggest lesson learned: “Good communication – with control, customers and suppliers – goes a long way.”
Favourite jobs? “The ones that test your brain and teach you something new.”
Not your average 9-5? That’s right. “When you’re on call, the day ends when the job does. But I wouldn’t trade it for anything.”At RS Recovery, we believe in empowering our technicians with the tools, training and support they need to thrive – we know a great team keeps our customers moving.
