Ever wondered what it’s like to be the first on the scene when a vehicle breaks down? In this Q&A, we sat down with one of our experienced roadside technicians to talk about the realities of life on the road and what it takes to keep drivers moving safely and efficiently.
Meet Ewan –Â Roadside Technician based in the South.
How did you get started?“I began a 5-year HGV apprenticeship with Mercedes-Benz straight out of school, staying for another 4 years before moving to Basingstoke. There, I joined a family-run commercial garage, gaining experience with various vehicle brands and trailers. This role introduced me to mobile service work and RS Recovery.”
đźš› What makes the job unique?
“No two days are the same. Whether it’s diagnosing trailer ABS/EBS issues, dealing with DPF faults or handling hydraulic problems, there’s always something new to tackle.”
đź“š Commitment to Training & Development
“At RS, we’re always learning. I’ve completed IVR (Institute of Vehicle Recovery) roadside safety training, Haldex ABS/EBS diagnostic systems and hybrid/electric vehicle awareness to keep up with industry changes.”
Read more about our partnership here – https://www.rs-recovery.com/official-service-partners/Â
đź‘€ Something that might surprise people?
“Our vans are fully equipped to handle most repairs on the spot, saving drivers from unnecessary downtime.”
*Our vans are stocked with various parts based on different customer requirements thus allowing us to adapt quickly and achieve first-time fixes whenever possible.
🔹 The RS Recovery Culture
“RS is the best company I’ve ever worked for – fair, honest and committed to work-life balance. The team is supportive, and there’s always someone available to help if needed.” (We didn’t bribe him, we promise!)
Our technicians are passionate about their work, ensuring your vehicles stay on the road with minimal downtime.
For Roadside Assistance,
click here or you can find out more about our services
here or call us
0330 333 4545.
Since joining RS, he’s completed IVR Levels 1, 2, 3, and 27 for roadside safety, plus his IMI in heavy EV/hybrid vehicles.
Most common breakdowns: Faulty lights, ABS issues, engine or exhaust faults.
Biggest lesson learned: “Good communication – with control, customers and suppliers – goes a long way.”
Favourite jobs? “The ones that test your brain and teach you something new.”
Not your average 9-5? That’s right. “When you’re on call, the day ends when the job does. But I wouldn’t trade it for anything.”At RS Recovery, we believe in empowering our technicians with the tools, training and support they need to thrive – we know a great team keeps our customers moving.