Apprenticeship Success

Posted , updated on

We are delighted to congratulate Francesca on successfully completing her Level 3 HGV  Technician apprenticeship!

Her dedication, skill and commitment throughout the apprenticeship have been truly exceptional. We are proud to have her continue as a vital part of our workshop team, contributing her expertise and passion to every job.

It’s always inspiring to see young people building successful careers in the industry. At RS Recovery, we are committed to nurturing talent across all areas of our business. Francesca’s success is particularly inspiring as she thrives in a traditionally male-dominated industry showing that dedication and skill know no boundaries.

As you can see, our workshop team are super proud and we look forward to seeing her continue to grow and make an impact in the industry!

August Fleet Update

Posted

Exciting times here at RS Recovery – our recovery truck fleet is expanding and we can’t wait to show you what’s coming! With winter just around the corner, we’re making sure we’re fully equipped to handle the toughest recovery jobs.

Two New Falkoms

Two brand-new Falkom recovery trucks have recently landed back in the UK and are now ready for air-brushing. These trucks aren’t just about looks – they’re built for performance, reliability and efficiency, making them a perfect addition to our fleet.

Meet the Essel T-Rex 🦖

Our latest addition, the Essel T-Rex, is almost ready to hit the streets. Our Workshop and Recovery manager travelled to Slovakia to personally collect this one. A few finishing touches remain but once complete, this machine will expand our capabilities even further. Its design combines heavy-duty recovery performance with precision engineering, ensuring we’re prepared for the largest and most complex recovery jobs.

8-Wheeler Recovery Truck Progress

Our 8-wheeler recovery truck is shaping up perfectly. Here’s where we are so far:

  • Equipment fully wired in – all electrics are integrated and ready.

  • Beacons & lights mounted – safety and visibility are priority #1.

  • Remote reprogramming complete – technology that keeps us connected and efficient.

  • Extra winch returns fitted – adding versatility for complex recoveries.

  • New body controls installed – seamless operation for our team.

  • MOT prep & storage underway – ensuring it’s fully roadworthy and compliant.

Next step: the paintwork! Once complete, this truck will hit the roads in November, just in time to tackle the busy winter peak.

We’re always investing in our fleet to deliver the fastest, safest and most reliable recovery service possible. These new vehicles aren’t just additions but enhancements to the way we work, allowing us to respond to more complex incidents, provide higher efficiency and maintain our reputation as a UK fleet that’s ready for anything

From Slide Bed to IVR Trainer

Posted

From Slide Bed to IVR Trainer: Michael’s Journey with RS Recovery

At RS Recovery, we pride ourselves on fostering home-grown talent, supporting professional growth and recognising the dedication of our team. Meet Michael, our in house IVR Trainer at RS Recovery, whose journey with us is a testament to commitment, skill and continuous development.

Michael began his journey at RS Recovery several years ago, starting out behind the wheel of a slide bed vehicle. From day one, he demonstrated a strong work ethic, reliability and a natural aptitude for the demands of vehicle recovery. It wasn’t long before his potential stood out and he soon progressed into the challenging world of heavy recovery – a role that requires not only technical skill but calmness under pressure and a thorough understanding of complex recovery operations.

Eager to expand his capabilities even further, Michael took the initiative to gain his incident manager qualifications, positioning himself as a key player in coordinating and managing complex recovery incidents on the roadside and beyond.

Now, we’re incredibly proud to announce that Michael has taken on a new and important position within the RS Recovery team: our in-house IVR (Institute of Vehicle Recovery) Trainer. In this role, he is responsible for sharing his extensive experience and expertise with the next generation of recovery operators – ensuring our high standards are passed on and upheld across the team.

Michael’s progression through the ranks is not just a personal achievement but a reflection of our commitment at RS Recovery to invest in our people. His journey embodies what’s possible when dedication meets opportunity.

Well done, Michael!

Driven to do more: Ben’s Story

Posted

-“RS have supported me in gaining my Class 1 license which is a huge step forward in my career.”

 

Ben started his career as a working on heavy plant equipment before moving on to a maintenance role for a large fleet operator where he found his passion for HGV work. He delved into the world of roadside breakdown gaining experience with lifting deck trailers, tail lifts and more before joining us at RS.

 

What’s the most common job you’re called out for?

“Diagnostics because I’ve trained on various systems such as Haldex, Wabco, Jaltest. Having access to the best kit means we can get the job done efficiently and keep up with industry standards”.

 

Favourite job to attend?
“Since joining RS, I’ve had more opportunities to take part in major incident work as a roadside tech, including rollovers, something I’d never done before. They have became one of my favourite jobs to go to!”

 

What’s the most valuable skill you’ve learned on the job?
“Communication. It plays a big part, anything from communicating with the office to calling parts suppliers and customers.”

 

What keeps you motivated?
“I’d say the chance to do more beyond my main role. I’ve trained new starters, earned my Class 1 license, and learned recovery skills — the opportunities here just keep growing.”

 

✅ We actively invest in our team, providing hands-on training and the latest technology so they can thrive in their roles.

 

To find out more about breakdown assistance or recovery services click here.

Apprentice to Expert!

Posted
🔧 Meet Adam, HGV Roadside Technician!

Roadside Tech - Adam
He started out with his first job as an apprentice at a main dealer, where he spent 18 years developing his skills through hands-on work and in-house training. Adam built a strong foundation in diagnostics, inspections and advanced fault-finding and after a stint at a local family-run business working across a range of vehicles and trailers, he joined us at RS Recovery in 2024.
“What I enjoy most? No two days are ever the same. One minute I’m at a depot diagnosing a generator that won’t start, the next I’m on the motorway with a trailer that’s locked up. I love thinking on my feet – especially when it’s an electrical issue that really makes me dig deep.”
We asked him what keeps him motivated. His answer – “The love for the job, the constant challenge and that feeling when you get something sorted. That’s what it’s all about.”
💡 Since joining RS, he’s completed IVR Levels 1, 2, 3, and 27 for roadside safety, plus his IMI in heavy EV/hybrid vehicles.
⚡Most common breakdowns: Faulty lights, ABS issues, engine or exhaust faults.
🧠Biggest lesson learned: “Good communication – with control, customers and suppliers – goes a long way.”
🛠 Favourite jobs? “The ones that test your brain and teach you something new.”
Not your average 9-5? That’s right. “When you’re on call, the day ends when the job does. But I wouldn’t trade it for anything.”
At RS Recovery, we believe in empowering our technicians with the tools, training and support they need to thrive – we know a great team keeps our customers moving.
For Roadside Technician vacancies search ‘RS Recovery Ltd’ on Indeed or email recruitment@rs-recovery.com.

Meet the Tech

Posted , updated on
Ever wondered what it’s like to be the first on the scene when a vehicle breaks down? In this Q&A, we sat down with one of our experienced roadside technicians to talk about the realities of life on the road and what it takes to keep drivers moving safely and efficiently.
Meet Ewan –  Roadside Technician based in the South.
Roadside Technician - Ewan
🔧 How did you get started?
“I began a 5-year HGV apprenticeship with Mercedes-Benz straight out of school, staying for another 4 years before moving to Basingstoke. There, I joined a family-run commercial garage, gaining experience with various vehicle brands and trailers. This role introduced me to mobile service work and RS Recovery.”
🚛 What makes the job unique?
“No two days are the same. Whether it’s diagnosing trailer ABS/EBS issues, dealing with DPF faults or handling hydraulic problems, there’s always something new to tackle.”
📚 Commitment to Training & Development
“At RS, we’re always learning. I’ve completed IVR (Institute of Vehicle Recovery) roadside safety training, Haldex ABS/EBS diagnostic systems and hybrid/electric vehicle awareness to keep up with industry changes.”

Read more about our partnership here – https://www.rs-recovery.com/official-service-partners/ 

👀 Something that might surprise people?
“Our vans are fully equipped to handle most repairs on the spot, saving drivers from unnecessary downtime.”
*Our vans are stocked with various parts based on different customer requirements thus allowing us to adapt quickly and achieve first-time fixes whenever possible.

🔹 The RS Recovery Culture
“RS is the best company I’ve ever worked for – fair, honest and committed to work-life balance. The team is supportive, and there’s always someone available to help if needed.” (We didn’t bribe him, we promise!)

 

Our technicians are passionate about their work, ensuring your vehicles stay on the road with minimal downtime.

For Roadside Assistance, click here or you can find out more about our services here or call us 0330 333 4545.

Collaborative Success: Demo Day

Posted , updated on

At RS Recovery, we pride ourselves on delivering exceptional breakdown and recovery services. To provide our customer with an exclusive, behind-the-scenes look at our expertise in action, we recently hosted an on-site Demo Day at their Head Office; a hands-on experience that showcased our capabilities, team and cutting-edge equipment.

Bringing Recovery to Life
The event was designed to give our customers a first-hand experience of our services beyond just phone interactions. Our team demonstrated how we respond to their breakdowns after the initial call: with efficiency and precision, using fully equipped recovery vehicles and showcasing industry leading tools and techniques. Live truck demonstrations provided an up-close look at the recovery process, offering valuable insights into our operations.

         

 

A Day of Learning and Engagement
More than just a series of demonstrations, the day fostered meaningful conversations and strengthened relationships. Customers had the opportunity to meet the team they usually connect with over the phone as well as our drivers and technicians, engaging in insightful Q&A sessions where they could discuss industry challenges, best practices and our innovative solutions.
Guided tours of our recovery vans allowed insight into the high-tech equipment we rely on to ensure safe and efficient breakdown assistance. Our team were on hand to explain how each tool plays a crucial role in delivering the service our customers depend on.

 

 

 

 

More Than Just Business
Of course, no event is complete without great food and a welcoming atmosphere! A pizza van kept everyone well-fed, allowing a social escape whilst putting faces to names. The event wasn’t just about showcasing our technical expertise – it was about building stronger relationships with those who trust us to keep them moving.

 

 

 

 

 

Looking Ahead in 2025

Reflecting on the success of the day, our Sales Director, Indy Sanghera, shared his enthusiasm:
“The demo day was a resounding success, cementing our partnership with our customers and showcasing the fantastic team and equipment that underpin our business. We look forward to hosting more of these events in 2025 to continue strengthening our relationships.”

We are committed to fostering an open dialogue with our customers and providing them with deeper insights into our operations. With plans to host more Demo Days in the future, we aim to keep building trust, sharing knowledge and ensuring we remain your go-to partner in breakdown and recovery.

 

Stay tuned for future opportunities to see our team in action or contact us to find out more!

Staff Spotlight: Abbie goes to Eindhoven with DAF!

Posted , updated on

Courtesy of Adams Morey Southampton (DAF Trucks), Abbie, who oversees our South division, recently had the incredible opportunity to visit Eindhoven.

This recognition is well-deserved and highlights Abbie’s exceptional contributions to our company.

The 3 day trip included a day at the Zolder truck racing event and an exclusive tour of the DAF Factory and Museum.

Behind the Scenes at the DAF Factory

Ahead of the excitement of the races, the visit started with an exclusive tour of the DAF factory in Eindhoven. This experience offered a glimpse into the meticulous process of truck manufacturing. Abbie saw the production line in action, assembly of components and witnessed a completed unit driving off the line.

Following the factory tour, the group visited the DAF Museum. The Museum showcases their rich history and the diverse range of vehicles that they have manufactured over the years.

 

 

 

A Day at the Races

The Zolder truck racing event is a highlight in the truck racing calendar and Abbie was right there in the thick of the action. The event not only provided thrilling entertainment, but also highlighted the impressive engineering and performance capabilities of the trucks.
Much more than an exciting day out, the trip was a testament to the partnership between our company and DAF Trucks.

Witnessing the dedication and innovation that goes into every truck, gave us deeper appreciation for the vehicles that we work with daily. This experience will undoubtedly enhance our service, as we bring back valuable insights and a renewed passion.

 

We are grateful to Adams Morey for this experience and huge shout out to Abbie for your hard work and dedication!

Keep up with us on social media for more behind the scenes at RS Recovery.

SafeContractor Accreditation

Posted , updated on

Following an annual audit, RS Recovery has been recognised for maintaining a safe working environment and compliance with industry regulations. This accreditation ensures that we not only meet but exceed the highest standards in our operations.

 

SafeContractor Accreditation

 

What does this mean for you?

 

Enhanced Safety: Our commitment to health and safety ensures that all jobs are carried out with utmost care, minimising risks and ensuring a safe working environment.

Quality Assurance: The SafeContractor Accreditation is a mark of quality, providing you with confidence that you are partnering with a company that values and adheres to industry-leading standards.

Reliability: This accreditation reinforces our reliability and dedication to delivering outstanding results whilst prioritising safety and compliance.

If you’re interested in learning how we can support your fleet and minimise downtime, click here or call 0121 522 2076 for more information.

 

New Telephony System

Posted , updated on

We have recently invested in a new telephone system, engineered to optimize call routing leading to noticeably reduced wait times when you need us most.

The system ensures your calls are efficiently directed to the appropriate teams; rear leaf spring snapped on your loaded 8-wheeler? Our Head Office team will take care of it. Tractor unit broken down in Inverness and you need it back in the Midlands? Not to worry, our dedicated Dispatch team will have one of our vetted and trusted subcontractors out to you and remain on hand to keep you updated from start to finish.

In short, whilst first-class service has always been our number one priority; the new system (along with our control team, of course) ensures you will experience seamless handling of your breakdowns and hassle-free support from the side of the road until your vehicle is back to base.

For vehicle breakdowns and roadside assistance, call our Control Team on 0121 522 2076.