Meet the Tech

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Ever wondered what it’s like to be the first on the scene when a vehicle breaks down? In this Q&A, we sat down with one of our experienced roadside technicians to talk about the realities of life on the road and what it takes to keep drivers moving safely and efficiently.
Meet Ewan –  Roadside Technician based in the South.
Roadside Technician - Ewan
🔧 How did you get started?
“I began a 5-year HGV apprenticeship with Mercedes-Benz straight out of school, staying for another 4 years before moving to Basingstoke. There, I joined a family-run commercial garage, gaining experience with various vehicle brands and trailers. This role introduced me to mobile service work and RS Recovery.”
🚛 What makes the job unique?
“No two days are the same. Whether it’s diagnosing trailer ABS/EBS issues, dealing with DPF faults or handling hydraulic problems, there’s always something new to tackle.”
📚 Commitment to Training & Development
“At RS, we’re always learning. I’ve completed IVR (Institute of Vehicle Recovery) roadside safety training, Haldex ABS/EBS diagnostic systems and hybrid/electric vehicle awareness to keep up with industry changes.”

Read more about our partnership here – https://www.rs-recovery.com/official-service-partners/ 

👀 Something that might surprise people?
“Our vans are fully equipped to handle most repairs on the spot, saving drivers from unnecessary downtime.”
*Our vans are stocked with various parts based on different customer requirements thus allowing us to adapt quickly and achieve first-time fixes whenever possible.

🔹 The RS Recovery Culture
“RS is the best company I’ve ever worked for – fair, honest and committed to work-life balance. The team is supportive, and there’s always someone available to help if needed.” (We didn’t bribe him, we promise!)

 

Our technicians are passionate about their work, ensuring your vehicles stay on the road with minimal downtime.

For Roadside Assistance, click here or you can find out more about our services here or call us 0330 333 4545.

Official Service Partners

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We’re pleased to announce that we’ve become official service partners for WABCO and Haldex.  Over the past 12 months we’ve acquired the equipment and training required to be formally accredited and undertake work on behalf of these 2 manufacturers.  It means that we’ve widened our service offering to assist with Warranty and Non-Warranty faults that occur on HGV’s and trailers.  As service agents we now have access to readily available parts without relying on long supplier lead times.

 

haldex wabco diagnostics trailer hgv

 

For assistance with ABS/EBS faults please call us on our 24 hour number: 0121 522 2076

Heavy recovery addition

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The newest addition to the RS Recovery Ltd family.  Previously owned by First Point Commercials in Manchester, we snapped at the opportunity to acquire it.

Its 8×4 chassis with Globetrotter cab, 13-litre engine, I-shift transmission and was custom-designed and manufactured at the the Netherlands-based Falkom factory.  Fitted with the FAW 25.000 kit, the top boom equipment has a 25-tonne lift capacity and an underlift capacity of 10 tonnes at its full reach of 4.5 metres.  The front-steer axles are rated at nine tonnes each and the rear axles are air-suspended, double-drive, hub-reduction rated at 26 tonnes.

The 2017 Euro 6 chassis will also enable us to meet the Low Emissions Zone criteria for travelling into London and the impending zone for Birmingham City in 2020.

 

heavy recovery breakdown hgv truck and trailer volvo falkom

It has been kept immaculate by the team at First Point Commercials but we’re looking forward to getting it in our colours in 2019.

 

 

 

Investment in diagnostics

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We’ve recently added to our diagnostics capabilities by investing in equipment for Wabco, Haldex and Knorr-Bremse.  In addition to this, diagnostics systems from Jaltest and DAF Davie have also been purchased.  The new diagnostic systems add to our current capability of Dr. Air Brake and Texa.

The added capabilities have given our technicians the tools to clearly diagnose truck and trailer faults and allow us to complete the necessary repairs.  The diagnostics will be available in both our workshop and mobile service vans, meaning we’re able to attend fleets on customer sites.

 

If you require assistance for your truck or trailer, please get in contact with us on 0330 333 4545 (24 hours)

Emergency services training exercise

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We had the pleasure to assist the West Midlands Emergency services by recovering a bus into place on the A38 Aston Express Way in Birmingham.  An exercise was undertaken throughout the night and coordinated with a number of agencies to simulate a major road traffic incident.  National Express West Midlands who’d provided the bus, asked us to deliver it and put it place with a number of special requirements so that it was as realistic as possible.

We were glad to have been involved in such an exercise and its importance for continually improving the emergency services.  A short video on the West Midlands Fire Service can be viewed below.